Refund Policy
Updated 2026-08-01
Quick Answer
Refund requests are reviewed case by case based on the scope agreed in your support plan. This localhost build does not process payments, so no refund transactions occur here — production payment and refund handling is a deployment blocker.
Draft notice: this page is a structural draft prepared for local development. Production payment processing, and the refund mechanics that depend on it, are not implemented in this build — see DEPLOYMENT_CHECKLIST.md for what must be configured first.
When a refund request may apply
Refund requests are considered when delivered guidance does not match the scope agreed in your support plan — for example, if the wrong subject area or service type was delivered.
When a refund request typically won't apply
- You've changed your mind about the assignment brief after guidance was delivered as agreed
- The guidance was delivered as scoped but you're dissatisfied with an academic outcome — see our Academic Integrity Policy on why we don't guarantee grades
- The request falls outside the original support plan
How to request a refund
Contact us with your request details and an explanation of the issue. Requests are reviewed against the original support plan agreed before work began.
Related policy
See our Revision Policy for how requests for clarification or adjustment are handled before a refund is considered.